Customer Insights Business Analyst - Customer Experience (4161BW)
Shift Hours:Full Time (40 hours per week) Days
EDUCATION & EXPERIENCE:
Bachelor’s degree in Business, Healthcare Informatics, Statistics, Economics, Behavioral Sciences, Marketing, Mathematics or related area of study preferred. Masters preferred. Three to five years of experience delivering sophisticated customer and market analysis and insights using leading analytics, research, survey, modeling, segmentation and business intelligence tools. Demonstrates skills analyzing and synthesizing qualitative and quantitative information to recognize patterns, draw conclusions, explain facts and provide insights to fuel strategic direction that best serves our customers today and in the future. Individual must have a desire to learn in a highly collaborative and agile environment.
KNOWLEDGE, SKILLS & ABILITIES:
-Working with a variety of teams and stakeholders within and outside of the organization, this position will serve to deeply understand our market and those we serve in a changing healthcare landscape. Responsible for qualitative and quantitative research design and bring together a wide range of primary and secondary, qualitative and quantitative data sources, and conduct analysis to uncover facts and provide deep insights with actionable recommendations to fuel the best experience for our customers today and in the future. Will be the organization’s voice of the customer expert, managing our extensive survey and voice of the customer framework while identifying new and better ways to discover what matters most to our patients and other customers.
-Collaborates with leaders, cross-functional and service line teams internal to determine research and Voice of the Customer (VOC) needs and objectives, fulfills objectives through appropriate questionnaire designs, sample selections, training and data analysis, report creation, and presentation of results
-Conducts and serves as subject matter expert for the systems customer data, including quantitative and qualitative research methods from primary and secondary sources utilizing traditional and emerging voice of the customer tools
-Understands and synthesizes the system’s many sources of customer and market data
-Performs deep dive analysis to understand correlations, identifies trends and provides insights that help us to truly know our customers, fuel improvements, and provide meaningful differentiation.
-Serves as the system’s subject matter expert for voice of the customer and market data, possessing an up-to-date knowledge of customer experience best practices and customer centric methodologies
-Designs surveys, focus group questions/format, interview questions, and other voice of the customer research tools
-Serves as product system expert and resource hub for leaders in their use and understanding of voice of the customer tools and data
BENEFITS OF EMPLOYMENT:
Competitive wages based off your experience.
Full benefits (health, dental, vision, 401K, Paid Time Off)
If you are viewing this job posting on another website other than the Bellin Health Careers page and interested in applying for the opening, please apply at https://jobs.bellin.org/.